Hologic Field Service Engineer - South Italy / Naples in Italy

Field Service Engineer - South Italy / Naples

Post Date Oct 31, 2018

The Field Service Engineer to perform direct service activities on Hologic Equipment and products in the field.

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

Responsibilities

The Field Service Engineer duties listed below require travel within the designated country as required and occasional international journeys:

• Provide emergency service and repairs using troubleshooting skills in electrical, electronic, and mechanical systems. With appropriate training this will include diagnostic equipment.

• Install instruments at customer sites

• Plan and complete Preventative Maintenance on time.

• Planning of laboratory design for new instrument installations.

• Liaising with customer IT departments and assisting with information systems installations and troubleshooting.

• Accountability for maintaining assigned inventory.

• Supporting marketing activities such as exhibitions.

• Maintain up to date training on products and compliance as required

• Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists and Field Service Reports.

• Provide basic use\maintenance training to customers.

• Performs duties and responsibilities with autonomy in a field based environment.

Experience:

To perform this job successfully, an individual must be able to perform\demonstrate each of the responsibilities satisfactorily in a comparable business or industry. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Knowledge/Skills:

• Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines.• Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems.• Strong interpersonal and customer satisfaction skills.• Similar/comparable customer based laboratory environment• Effective Time Management Skills.

Communication:

• Professional and effective internal and external communication skills.• Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers.Computer/Software/Instrumentation:• Proficient use of Microsoft products (Word, Excel, Outlook).• Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.• Basic knowledge of network and interfacing with the ability to progress though training.• Following training use of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)