Hologic Field Service Engineer in France

Field Service Engineer

Post Date Oct 09, 2018

Summary of Duties

The Field Service Engineer to perform direct service activities on Hologic DIAGNOSTICS products in the field. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

Duties & Responsibilities others may be assigned

The Field Service Engineer duties listed below require approx. 80% travel within the designated region and 20% outside the designated region:

  • Install instruments at customer sites.

  • Provide instrument and sample preparation training to customers.

  • Provide emergency service and repairs and Preventative Maintenance as requested by customers.

  • Planning of laboratory design for new instrument installations.

  • Liaising with customer IT departments and assisting with information systems installations and troubleshooting.

  • Maintenance and accuracy of assigned inventory.

  • Supporting marketing activities such as exhibitions.

  • Special assignments and administrative duties as directed by Field Service Manager or designate.

  • Communicate and document customer feedback to Field Service Manager and/or appropriate departments.

  • Promote service agreements to customers.

  • Perform other assigned duties as required. Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms, Field Service Reports.