Hologic Field Service Engineer 2 in France

Field Service Engineer 2

Post Date Nov 07, 2018

Summary of Duties

The Field Service Engineer to perform direct service activities on Hologic DIAGNOSTICS products in the field. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

Duties & Responsibilities others may be assigned

The Field Service Engineer duties listed below require approx. 80% travel within the designated region and 20% outside the designated region:

  • Install instruments at customer sites.

  • Provide instrument and sample preparation training to customers.

  • Provide emergency service and repairs and Preventative Maintenance as requested by customers.

  • Planning of laboratory design for new instrument installations.

  • Liaising with customer IT departments and assisting with information systems installations and troubleshooting.

  • Maintenance and accuracy of assigned inventory.

  • Supporting marketing activities such as exhibitions.

  • Special assignments and administrative duties as directed by Field Service Manager or designate.

  • Communicate and document customer feedback to Field Service Manager and/or appropriate departments.

  • Promote service agreements to customers.

  • Perform other assigned duties as required. Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms, Field Service Reports.