Hologic Field Service Engineer - Germany (Leipzig/Berlin) in Germany

Field Service Engineer - Germany (Leipzig/Berlin)

Post Date Nov 05, 2018

As a Field Service Engineer you perform direct service activities on Hologic Equipment and products in the field. You will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

Responsibilities

As a Field Service Engineer you are required to travel within the designated country as required and occasional international journeys to:

  • Provide emergency service and repairs using troubleshooting skills in electrical, electronic, and mechanical systems. With appropriate training this will include diagnostic equipment

  • Install instruments at customer sites

  • Plan and complete Preventative Maintenance on time

  • Planning of laboratory design for new instrument installations

  • Liaising with customer IT departments and assisting with information systems installations and troubleshooting

  • Accountability for maintaining assigned inventory

  • Supporting marketing activities such as exhibitions

  • Maintain up to date training on products and compliance as required

  • Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists and Field Service Reports

  • Provide basic use\maintenance training to customers

  • Performs duties and responsibilities with autonomy in a field based environment.

Experience

To perform this job successfully, an individual must be able to perform\demonstrate each of the responsibilities satisfactorily in a comparable business or industry. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Knowledge/Skills:

  • Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines

  • Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems

  • Strong interpersonal and customer satisfaction skills

  • Similar/comparable customer based laboratory environment

  • Effective Time Management Skills

Communication

  • Professional and effective internal and external communication skills

  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers

Computer/Software/Instrumentation

  • Proficient use of Microsoft products (Word, Excel, Outlook)

  • Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.

  • Basic knowledge of network and interfacing with the ability to progress though training

  • Following training use of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)