Hologic Field Service Engineer - Germany (Leipzig/Berlin) in Germany
Field Service Engineer - Germany (Leipzig/Berlin)
Post Date Nov 05, 2018
As a Field Service Engineer you perform direct service activities on Hologic Equipment and products in the field. You will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
As a Field Service Engineer you are required to travel within the designated country as required and occasional international journeys to:
Provide emergency service and repairs using troubleshooting skills in electrical, electronic, and mechanical systems. With appropriate training this will include diagnostic equipment
Install instruments at customer sites
Plan and complete Preventative Maintenance on time
Planning of laboratory design for new instrument installations
Liaising with customer IT departments and assisting with information systems installations and troubleshooting
Accountability for maintaining assigned inventory
Supporting marketing activities such as exhibitions
Maintain up to date training on products and compliance as required
Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists and Field Service Reports
Provide basic use\maintenance training to customers
Performs duties and responsibilities with autonomy in a field based environment.
To perform this job successfully, an individual must be able to perform\demonstrate each of the responsibilities satisfactorily in a comparable business or industry. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical proficiency servicing instruments in the field, and a general knowledge of corporate related processes and disciplines
Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
Strong interpersonal and customer satisfaction skills
Similar/comparable customer based laboratory environment
Effective Time Management Skills
Professional and effective internal and external communication skills
Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
Proficient use of Microsoft products (Word, Excel, Outlook)
Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc.
Basic knowledge of network and interfacing with the ability to progress though training
Following training use of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.)