Hologic Field Network Connectivity Specialist (PACS/DICOM Experience) - Seattle, WA in Seattle, Washington
Hologic is seeking a full-time PACS/DICOM Connectivity Specialist to be based in the Seattle, WA area. The Connectivity Specialist acts as the first point of contact when the Field Engineer requires assistance with connectivity issues.
Duties and Responsibilities:
Provide technical support for Hologic networked system projects (installations) by interfacing with customer’s IS department, Hologic Engineering, Technical Support and Customer Training
Responsible for product support, during introduction and evaluation phase of new networked product releases, during major installation and troubleshooting assignments, and for implementation/ debug of custom interfaces at customer sites
Provide technical assistance to customer support, application specialists, and field engineers by telephone, remote access, e-mail, and on-site visits
Support sales efforts by assisting with product demonstrations, clinical evaluations, and trade shows
Install, relocate, update, and maintain Hologic networked products in accordance with approved policies/procedures
Facilitate communication of connectivity problems/ solutions with other vendors
Communicate product reliability issues/ concerns and product improvement suggestions based on field experience to service management
Escalate and document product performance or customer satisfaction issues and concerns to management in a thorough and timely fashion
Recommend training requirements for Hologic service and support personnel as necessary
Works toward increasing Field Engineers’ knowledge of basic connectivity through on site visits for installations and upgrades
Perform all other duties as assigned by service management
Ability to work under minimal supervision in a fast-paced environment
Capable of quickly resolving constantly changing work schedules and priorities and handling multiple concurrent tasks
Must be flexible, able to maintain composure, communicate professionally, and demonstrate excellent problem-solving skills when dealing with upset customers and assigned personnel
Position requires frequent travel and ability to travel on short notice.
Position requires an Associate of Science, with an emphasis on advanced computer networking /connectivity or related technical discipline
An equivalent blend of education and experience acceptable
Four- year degree in a related technical discipline preferred
Knowledge and experience with network system maintenance, workstation support, Ethernet topology, Internet connectivity, and security services required
A minimum of 4 years job experience in the medical equipment services industry is desired
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.