Hologic Technical Support Specialist - Molecular Diagnostics in San Diego, California

Technical Support Specialist - Molecular Diagnostics

Post Date Oct 26, 2018

At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health

What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.

None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.

While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.

Job Summary

We are currently seeking a Technical Support Specialist who will provide phone and email support to both internal and external customers including troubleshooting issues with Hologic’s molecular diagnostics products and technology.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

  • Provides customers with service and product troubleshooting via telephone and email. Troubleshooting includes Clinical Diagnostics and Blood Screening products.

  • Provides documentation of calls in CRM system; escalates issues requiring further investigation.

  • Serves as a liaison to other departments concerning issues relating to product line. Reviews and may create label copy.

  • May serve on product development or support teams. Provides Technical Support team with troubleshooting training and informational updates.

  • Works with Marketing and Service departments in the launch of new products; may participate in pre- and post-launch teams.

  • Authorizes return of customer product for investigation.

  • Determines replacement of product as warranted.

  • Provides occasional field support to customers.

  • Provides guidance and coaching to other Technical Support personnel.

  • May work as a liaison to partners or distributors.

  • Writes and reviews procedures.

  • Performs 24/7 technical and application support, as needed.

Education

  • BA or BS degree

Experience

  • 5+ years of related experience

  • Strong experience in RT-PCR

  • Virology experience helpful

  • Med Tech background helpful

  • Ability to troubleshoot Laboratory Information Systems interfaces and to network computers is helpful

  • Cytology experience helpful

Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Basic knowledge of precision pipetting, standard laboratory procedures & bio-hazardous precautions – Clinical Lab experience helpful.

  • Microsoft Office skills.

  • Flexible and able to handle multiple tasks.

  • Strong verbal and written communication skills.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.