Hologic Service Contracts Specialist in San Diego, California

Service Contracts Specialist

Post Date Jan 09, 2019

At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health

What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.

None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.

While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.

Job Summary:

Reviewing, tracking, and administering all Service Contracts including completing Service Quotes, Service Contract Renewals and New Service Contracts. The position also includes developing and producing Contract tracking reports for expiring contracts; and Managing the Service Contract Financial reports.

Duties & Responsibilities:

  • Provides Quotes, Contracts and other pricing related details for existing and new Service Customers.

  • Communicates Service Contract information and requests to deviate from standard contract terms with Sales Team, Service Management and Sales Contracts Department.

  • Analyzes Service Contract Tracking reports and works with Service Management in assuring Contracting process is working as planned.

  • Drafts financial provisions for all Service quotes and contracts within specified turnaround time and within organizational and departmental policies

  • Works closely with Sales, Service and Customers to facilitate an accurate and timely turnaround of quotes and contracts

  • Reviews, tracks and updates Service contracts for all contract related functions to ensure adherence to company policy, government specifications and requirements, and conformance to master agreements

  • Responds to inquiries from the field and various departments to resolve any open service quotation/contract issue

  • Responsible for processing renewals and terminations for all products lines

  • Anticipates problems and initiates actions to ensure customer requests are processed efficiently

  • Subject matter expert for any Service quote and contract related requests

  • Compose correspondence, prepares reports and creates presentations as needed

  • Works on ad hoc Service Contract Administration projects or IS/Service Contract associated projects (Salesforce.com) as needed

  • Performs continuous improvement of quotation/contract workflow process

  • Assists in administering and processing all corporate Service Contracts to ensure timely renewal and compliance

  • Provides support to the Sales Organization, Field Service, and Technical Service departments


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required.

  • Strong communication, interpersonal and organization skills

  • Strong organization skills with ability to multi-task with Customers, Sales and internal staff.

  • Ability to understand and manage Service Contract documents

  • Deadline oriented

  • Excellent attention to detail

  • Strong working knowledge of Microsoft Office especially PowerPoint, Word and Excel

  • Understanding of Hologic’s Service Contract Guidelines, Delegation of Authority and Sales Programs

  • Must be able to work in a fast-paced environment.

  • Good understanding of Hologic’s customers, products, and guidelines

  • Demonstrated ability to meet deadlines under pressure. Exhibits a strong bias for action, with a results-oriented mentality. Drives self, and others, to deliver on commitments. Anticipates and adjusted, demonstrating positive change management. Ensures quotes and proposals are drafted accurately and accordingly to Hologic’s guidelines.

  • Able to prioritize and multi-task

  • Previous work experience with Salesforce.com desirable.

  • Previous experience with ERP system

  • Previous experience working with Oracle

  • Experience with databases and data management


Bachelor’s degree required (4 years of contract experience may be substituted for this requirement).


2-4 years of Service contract experience

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.