Hologic Manager, Sales Enablement in San Diego, California

Manager, Sales Enablement

Post Date Jan 09, 2019

At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health

What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.

None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.

While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.

Job Summary:

The Manager of Sales Enablement will be a key partner to the Director of Sales Enablement within the Sales Enablement Team. This role will be responsible for identifying and leading initiatives that drive Sales Force Effectiveness - primarily CRM utilization, support, training, and evolution in the Diagnostics division (Sales and Service). This person will act as a change agent within the division, to drive continuous improvement and establish best practices for the commercial organization. They will liaise regularly with Information Services (IS) in Marlborough, MA and in San Diego, CA and be the go to person for leveraging SFDC to drive business results.

The Manager of Sales Enablement role is a high visibility, high impact role working on one of the major initiative for the Sales, Marketing and Service teams in Hologic. This individual will routinely be expected to deliver critical insights and recommendations to Sales, Marketing, and Service and IS Management, based on a deep understanding of the drivers of the business.

Duties and Responsibilities:

Support Sales Force Effectiveness

  • Support the Sr. Director of Sales Excellence and Director of Sales Enablement with key initiatives that strengthen the Sales Organization

  • Provide Vision and Steering for the SFDC Sales Cloud, Field Service Lightning, Pardot, and CPQ (Steelbrick) Strategy within the Diagnostics Division

  • Responsible for CRM strategy, planning, and execution within the Diagnostics division

  • Collect and analyze business requirements, procedures, and problems to provide solutions

  • Drive program execution and adoption

Be a single point of contact for Customer Experience

  • Manage a group of 1 Sales Enablement Analyst, 1 Service Enablement Analyst, and 3 Sales Support Analysts

  • Act as front line of support for end user requests for help

  • Partner with Information Services (IS) Customer Experience (CX) and Managed Services resources for Tier 2 support needs, hot fix, and on-going enhancements

  • Work with Marketing to operationalize SFDC – Pardot into the Insight Driven Innovation (IDI) Process and ongoing Marketing efforts

  • Act as the voice of the sales and service organizations to assist with vetting, selecting and implementing new solutions, enhancements, and fixes

  • Work with the Service Organization to ensure alignment around all Sales Effectiveness initiatives or indicators

Lead Change and Drive Process Adoption with the Sales and Service Management Team

  • Develop strong relationships with sales management to support user adoption, ensure proper use of applications and foster growth and change around the CRM application and the corresponding business processes

  • Partner with Sales Training to collaborate on performance gaps

  • Partner with Service Teams including Clinical Applications, Technical Support, and Field Service to support user requirements and continuous improvement within Field Service Lightning

Be an Expert with SFDC Sales, Field Service Lightning CPQ (Steelbrick), Sales Effectiveness and Commercial Excellence

  • Keep abreast of new SFDC features, best practices and recommendations for process improvement

  • Provide insights to the division/Commercial Excellence team from thought leaders/leading organizations on Sales Effectiveness and Commercial Excellence

Qualifications:

  • SFDC environment in a multi divisional/sub divisional remote structure

  • Experienced with SFDC Sales Cloud, Field Service Lightning, Pardot, and CPQ (Steelbrick).

  • Experienced working in an Agile Method

  • Building champions and leading adoption across the Commercial Sales and Service organization measuring and improving Sales and Service organization performance and productivity

  • Sales and Service process refinement and metrics

  • Strategic alignment of sales force initiatives

  • Sales or Service management experience preferred

  • Sales operations or sales analytics

  • Continuous improvement

  • Change management initiatives

  • Project Management

Education:

Bachelor’s degree required. Six Sigma, SFDC preferred

Experience:

8-10 years of relevant sales, effectiveness, sales excellence, CRM and/or sales analytics experience required, demonstrating a steady career progression with increasing roles of responsibility.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V)