Hologic Project Manager, Field Installation in Marlborough, Massachusetts
Project Manager, Field Installation
Post Date Jan 10, 2019
At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health
What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.
None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.
While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.
The Project Manager is responsible for managing projects related to the pre-install and installation of Hologic Diagnostics Instrumentation and serves as the point of contact for our internal and external customers.
Duties and Responsibilities
Responsible and accountable for project completion ensuring timelines, deliverables and quality standards are met
Manages and coordinates the appropriate resources throughout the entire installation lifecycle.
Oversees the installation project including pre-installation planning and equipment layout, site readiness, sales order fulfillment, equipment delivery, and coordination of Field Engineering, Connectivity, and Applications activities.
Tracks and communicates project status to the team, customer and management.
Resolves project issues and ensures timely follow-up on all customer concerns.
Collaborates with Sales, Service Managers and Field Engineers to ensure successful installation of equipment.
Sets up calls and attends customer meetings to ensure an effortless experience for the customer.
Provides site planning information to the customer and reviews plan with customer for feedback and approval.
Works closely with Field Engineers to obtain accurate site information to assist in the preparation for equipment installation.
Coordinates a conference call with the customer and Hologic IT/Connectivity team to ensure Site IT requirements are met prior to equipment delivery.
Validates customer requested ship and delivery dates with install team members.
Validates site readiness and communicates any schedule changes immediately to minimize impact to manufacturing and revenue recognition.
Tracks and measures Key Performance Indicators and process metrics
Provides weekly reports and maintains project information in Salesforce.com
Leads and facilitates process improvement initiatives with cross-functional teams to improve efficiencies and reduce time from sales opportunity to install and customer acceptance.
Ability to manage, schedule, track and communicate all activities related to the installation of Diagnostics Instrumentation.
Detail oriented and extremely organized.
Strong interpersonal and customer service skills.
Excellent communication skills, both written and oral, including the ability to deal with customer issues ofcritical importance, in a sensitive but effective manner.
Ability to work with minimum supervision
Ability to prioritize and execute complex scheduling tasks in a multi-tasking, fast-paced environment.
Ability to manage multiple projects at multiple customer facilities
Ability to lead process improvement projects
- Bachelor’s degree. Equivalent combination of education and experience may be considered.
8+ years of experience
Project Management or related experience preferredExperience in medical equipment site planning and installation coordination a plusProficiency in Microsoft Office Suite (Outlook, Word, Excel and Powerpoint)Experience using Salesforce
- Understanding of hospital/laboratory information systems and IT infrastructure
- Must be able to travel within assigned territory as needed to meet with customers, contractors, and Hologic service personnel.
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.