Hologic Customer Support Representative in Marlborough, Massachusetts
Customer Support Representative
Post Date Jan 09, 2019
At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health
What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.
None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.
While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.
EssentialDuties and Responsibilities
Enter fax, phone, and email orders for multipledivisions into Oracle Order Management focusing on primarily non-standardorders, this includes internal orders and government orders
Manage istore registration and inquiries
Respond to customer inquiries via phone, fax andemail including making changes to existing orders, proof of delivery, orderstatus, sales contact information, etc
Follow up to ensure appropriate documentation hasbeen received or actions have been taken when necessary
Assist with other projects or departmental tasks asassigned
Work closely with internal customers on order statusor inquiries
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:
Excellent multi-tasking and organizational skills
Highly proficient using a PC, the internet and MSOffice applications especially Outlook
Advanced attention to details skills
Experience being in a call queue, and enteringpurchase orders into an order management system
Oracle experience preferred
Demonstrates the ability tocommunicate clearly and concisely, both orally and in writing
Must be able to demonstrate goodtime management and organizational skills, including the ability to multi-task
Positive, can-do attitude and the ability to worksuccessfully in a team environment
Flexibility with regard to schedule during quarterend, or peak volume times is required
Punctual, regular and consistent attendance
Associate or Bachelor’s degree preferred
1-2 year’s previous Customer Service or call center experience in a fast paced manufacturing setting required
Agency and Third PartyRecruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employerinclusive of disability and veterans.