Hologic Customer Support Representative in Marlborough, Massachusetts

Customer Support Representative

Post Date Jan 09, 2019

At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health

What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.

None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.

While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.

EssentialDuties and Responsibilities

  • Enter fax, phone, and email orders for multipledivisions into Oracle Order Management focusing on primarily non-standardorders, this includes internal orders and government orders

  • Manage istore registration and inquiries

  • Respond to customer inquiries via phone, fax andemail including making changes to existing orders, proof of delivery, orderstatus, sales contact information, etc

  • Follow up to ensure appropriate documentation hasbeen received or actions have been taken when necessary

  • Assist with other projects or departmental tasks asassigned

  • Work closely with internal customers on order statusor inquiries

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

  • Excellent multi-tasking and organizational skills

  • Highly proficient using a PC, the internet and MSOffice applications especially Outlook

  • Advanced attention to details skills

  • Experience being in a call queue, and enteringpurchase orders into an order management system

  • Oracle experience preferred

  • Demonstrates the ability tocommunicate clearly and concisely, both orally and in writing

  • Must be able to demonstrate goodtime management and organizational skills, including the ability to multi-task

  • Positive, can-do attitude and the ability to worksuccessfully in a team environment

  • Flexibility with regard to schedule during quarterend, or peak volume times is required

  • Punctual, regular and consistent attendance


Associate or Bachelor’s degree preferred


1-2 year’s previous Customer Service or call center experience in a fast paced manufacturing setting required

Agency and Third PartyRecruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employerinclusive of disability and veterans.