Job Information
Hologic Field Service Engineer - London, UK in London, United Kingdom
Field Service Engineer - London, UK
London, London, United Kingdom
Field Service Engineer - London, UK
Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.
We're thrilled to be looking for a Field Service Engineer to join our team covering primarily our Breast and Skeletal Health medical imaging equipment mainly across London.
We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated area as required and occasional international journeys to support our customers and who love troubleshooting and finding solutions.
The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.
KEY RESPONSIBILITIES
Provide emergency service and repairs using troubleshooting skills in electrical, electronic, pneumatic and mechanical systems
Install instruments at customer sites
Plan and complete Preventative Maintenance on time
Liaise with customer IT departments and assist with information systems installations and troubleshooting
Support marketing activities such as exhibitions
Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists and Field Service Reports
Provide basic use\maintenance training to customers
Perform duties and responsibilities with autonomy in a field-based environment
KNOWLEDGE, SKILLS & EXPERIENCE
Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems
Excellent interpersonal, communication and customer service skills
Experience working in similar/comparable customer-based or laboratory environment
Effective Time Management Skills
Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
Proficient use of Microsoft products (Word, Excel, Outlook)
Basic knowledge of network and interfacing with the ability to progress though training
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
Our talent partners can discuss our salary offering and bonus schemes with you.
If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!
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