Hologic Field Applications Specialist - Los Angeles West in Irvine, California
The Field Applications Specialist I is responsible for organizing and providing training on the use of Hologic molecular products for internal and external customers, individually or as part of a cross-functional team including technical support and sales. Provides the highest standard of quality service by delivering excellent product education, consistent support and valuable technical expertise at all times.
The Field Applications Specialist I can work successfully under supervision and travel frequently to represent Hologic in the industry and marketplace. This individual can work with management to exercise discretion and judgment in his or her evaluation, assessment and training of each individual customer as needs dictate.
The Field Applications Specialist I will operate with a growth mindset and high level of engagement to achieve goals and objectives aligned with a performance-based culture and will maintain accountability to high standards for performance.
Essential Duties and Responsibilities
The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
Is responsible for a defined set of customers within his/her local territory, as well as customers outside assigned territory when the need arises. Required to work outside normal business hours when requested on limited occasions.
Independently schedules and conducts training, installs and field support activities including PMs and CCVs, on company products, equipment and related applications at customer sites with co-travel support as needed. Exercises discretion, foresight and independent judgment when performing these duties.
Must be able to follow standard operating procedure to teach customers on the use of Hologic's products to advance the Company's business interests.
Performs technical and application support including hardware, software and chemistry troubleshooting with co-travel support as needed. Works closely with internal technical support team to gather information for complaint records and internal troubleshooting to resolve issues in a timely fashion.
Works on problems of limited scope. Follows standard practices and procedures in reviewing situations or data from which answers can be readily obtained to determine appropriate action.
Abides by training and complaint handling SOP’s to ensure consistency amongst all new and existing accounts. Provides follow-up to ensure customer satisfaction and technical issues are resolved.
Maintains clear and complete records to comply with all elements of the Quality System relevant to the position. Documents activities within the Oracle system and classifies calls according to SOP’s. Escalates issues to management as needed.
Builds stable internal and external relationships by acting as a liaison between the customer and various departments at Hologic, reporting field issues to technical support and providing necessary follow up.
Works closely with sales team in sales process to provide technical support and performs pre-implementation meetings for all customer trainings and performs on-site Site Assessments as needed.
May provide technical support at professional conferences.
Regularly demonstrates proficiency in all Hologic competencies.
Maintains FAS administrative standards, is fiscally responsible, submits expense reports within guidelines, and provides required field reports on time.
Performs other related duties as assigned by management.
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
☒ Sit; use hands to finger, handle or feel objects, tools, or controls.
☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
☒ Lifting/moving and carrying products weighing up to 40 pounds.
☒ Exposure to moving mechanical parts, vibration and/or moderate noise levels.
☒ Exposure to hazardous chemicals or other materials.
☒ Safety Shoes with Impact and Compression Protection Must be worn.
☒ Exposure to blood.
☒ Other (please specify):
Travel to customer locations by automobile and/or airplane (may include occasional evening/weekend travel and extended periods of time).
Ability to travel up to 90% of the time, sometimes with little notice, domestically or internationally.
Ability to lift, carry or otherwise move and position objects weighing up to 50 pounds when setting up equipment.
Continuous use of the computer, using the keyboard and mouse, as well as the ability to use the computer simultaneously while on the telephone.
Ability to stand for extended periods of time.
Ability to use and wear safety protective gear/equipment (e.g. safety glasses, lab coat, gloves, respirator, etc.) and follow safety guidelines while in the lab, etc.
Must be able to work independently, with moderate supervision, and with other team members in a cooperative manner.
Must be able to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities.
Demonstrates a professional demeanor appropriate for the health care industry.
Valid Driver's License and satisfactory driving record to the Company, as well as a serviceable vehicle available for work.
Valid Passport as applicable.
Ability to stay current in technical knowledge to troubleshoot technical questions from customers and provide information back to the customer in a helpful, courteous, positive and professional manner.
Strong verbal and written communication and organizational skills.
Computer experience, including PC networking, Windows, MS Office, Internet and others.
Strong attention to details and ability to bring customer situations to satisfactory completion in a timely manner.
Basic knowledge of molecular biology and chemistry principles.
Previous experience working in a molecular diagnostics /clinical laboratory setting.
Resource awareness - where to go to find answers
Experience with commercially available sample extraction methods.
Familiarity with current laboratory practices and guidelines.
- Bachelor’s degree in Life Sciences, Mathematics, or related field.
- Minimum of 1-year experience or limited experience with a master’s degree.
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.