Hologic Field Service Engineer - Baltimore, MD / Washington D.C. in Baltimore, Maryland
Field Service Engineer - Baltimore, MD / Washington D.C.
Post Date Jan 10, 2019
At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we’ve been able to expand our offerings to empower even more people and champion women’s health
What powers our growth across Breast & Skeletal Health, Diagnostics, GYN Surgical and Medical Aesthetics Solutions is also what differentiates us: the exceptional and clinically proven capacity of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by continually challenging ourselves to improve health through better technology, education and market access.
None of this would be possible without the talent and passion of our employees. Together, our expertise and dedication to developing and sharing more robust, science-based certainty drives our global presence and a promising pipeline that responds to the unmet health and wellness needs of women, families and communities.
While we focus on women’s health and well-being, we are committed to having an even broader benefit on the world. Together, we advocate for better health and wellness through solutions that provide ever greater certainty and peace of mind.
Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near Baltimore, MD or Washington, D.C.
Summary of Duties and Responsibilities
Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
Assist other Field Engineers as necessary.
Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
Complete and submit all required paperwork on time and accurately.
Train customers on the basic operation and use of Hologic products.
Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
Provide support at conventions, trade shows and customer trials.
Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
Manage inventory, keep accurate records, and return unused and failed parts promptly.
Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
Manage the assigned territory in an organized fashion.
Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
Must be a self-starter, able to travel and work independently with minimal supervision.
Must be capable of multi-tasking, setting priorities and scheduling work activities.
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
Willing to work flexible hours and overtime on short notice.
Position requires the ability to be “on call” after normal working hours.
Depending on location, position may require frequent overnight travel.
Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.
High degree of mechanical aptitude.
Excellent communications skills, both written and verbal are required
- Associates Degree or equivalent in electronics, computer science or related technical discipline is required.
- 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred. Experience designing, installing, or maintaining computer networks highly desirable.
- Strong computer literacy. Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.
(Including Physical & Mental requirements)
- Must be able to lift a minimum of 50 pounds.
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.