Hologic Jobs

Sales Support Specialist 1 CR

Alajuela, Costa Rica

Job Summary

This Sales Support Specialist is a valued member of Customer & Sales Support Team and serves as the internal business partner and primary point of contact for their assigned Breast & Skeletal Health field sales team and, when needed, the external customer. A Sales Support Specialist delivers value throughout the presale to order journey by ensuring that all aspects are handled in an accurate and expeditious manner while delivering a great customer experience. This individual will partner closely with the Sales, Customer Support, Salesforce Effectiveness, Contracts, Account Receivable, Finance and Project Management teams.

Education

• Bachelor’s degree

Experience

• 2 years of relevant work experience supporting a sales organization

• 1-2 years quoting and order entry/processing in medical device/sales or other highly regulated environment

Skills

• Superior communication skills – verbal, written and presentational

• Strong interpersonal and organization skills

• Dedicated to ensuring quality standards are maintained in all functions and responsibilities

• Acute attention to detail and accuracy

• Ability to adapt in a fast-paced environment and prioritize with competing deadlines

• Ability adapts easily in a changing environment

• Problem analysis and solving ability

• Willingness to take initiative and make decisions

• Demonstrated strength in achieving great customer experience

• Passion for customer success in a competitive and changing market

• High energy, self-motivated, proactive, goal oriented and enthusiastic

• Enjoys collaboration and embraces teamwork

• Solid knowledge of Microsoft Office, especially Word and Excel

• Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must

• Salesforce.com experience desired

Essential Duties and Responsibilities

• Support the sales team with SalesForce.com navigation, opportunity & quote creation, revisions and maintenance, contract amendments & renewals, order processing and management of both internal and external customer orders

• Enter all orders and associated transactions for capital equipment (per assigned area), accessories, upgrades, RMAs, credits & rebills into Oracle business system and follow up requirements per policy

• Serve as the primary point of contact for sales teams to facilitate matters related to back-office needs and issues, such as Sales Order look up, Contract/Pricing inquiries, etc.

• Own and ensure a timely resolution of escalated issues that arise on behalf of the sales rep and their customer

• Collaborate and build strong relationships with internal teams to support needs of the sales team and their customers

• Serve as the subject matter expert for SalesForce.com quoting by performing quote testing for new product launches, support new hire quote training, and additional training where needed in the field

• Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers

• Participate and/or lead ad hoc projects focused on continuous improvement

Additional Details:

• Must be able to travel as required by the needs of the role (10%)