Hologic Jobs

Dispute Analyst 2 CR

Alajuela, Costa Rica

Requirements:

• 50% of a bachelor’s degree.

• Preferred: Free Zone Knowledge, Oracle

• Microsoft Office

• B2 English language fluency

• Detail orientation, organizational skills, and high degree of accuracy.

• Good communication skills, verbal and written.

• Customer focus.

• High volume orientation and ability to multi-task.

• Experience working with collections management software or systems.

Summary of Duties and Responsibilities

• Investigate Disputes: Review and analyze disputed collections accounts to identify discrepancies and resolve outstanding issues.

• Communicate with Stakeholders: Liaise with customers, internal teams, and external partners to gather relevant information and documentation related to disputes.

• Documentation Management: Maintain accurate records of dispute resolution activities, including correspondence, supporting documentation, and outcomes.

• Analyze Data: Utilize financial statements, transaction histories, and other relevant data to identify patterns and trends in dispute cases.

• Develop Solutions: Collaborate with cross-functional teams to develop and implement effective solutions for resolving disputes and preventing future occurrences.

• Compliance Adherence: Ensure compliance with company policies, industry regulations, and legal requirements throughout the dispute resolution process.

• Ensure accurate documentation of Dispute activity in High Radius.

• Recommends write-offs of doubtful disputed accounts

• Provide support during internal and external audits.

• Partner effectively with all customers facing departments to ensure current and accurate dispute submission.

• Complete other duties and projects as assigned.